Has anyone experienced credit card processing delays since MerchantE was purchased by Fortis?
MerchantE payments were automatically disbursed to us within 2-3 days with no "additional information" requirement. We used MerchantE since 2017 with this trend and no additional information necessary.
Fortis payments are now being disbursed to us 5-6 days AFTER, they send an email requiring:
To complete our review, please respond with additional information and documentation.
Information, please reply:·
Indicate date in which services are expected to be rendered or completed if initial transaction is a deposit or partial payment
Documentation, please provide:·
Proof of authorization – example: the actual account-holder transaction receipt, or web purchase summary (if e-commerce transaction)·
All invoices or work orders for the specific merchandise/services provided, must include the account-holder’s full name, the customer’s billing address, phone number
How did you resolve the delays? Switch to another processor? Which processor?
Thanks.
