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Error Smart Count page on the scanner with New Realese

edited Jun 4, 2025 7:59AM in Ask A Guru 4 comments

With the new realese, I performed the functionality tests in the realese preview for inventory counting using smart count, the tests were successful.

But when the upgrade was made to the productive environment it is not allowing to perform the counts. When scanning the upc code or typing the item name it gives these errors.

 undefined is not an object (evaluating 'CURRENT_PAGE_COMPONENT.getComponentByName(t).setValue')

Cannot read properties of undefined (reading 'setValue')

I have been looking for the cause and what I find and what I think is the problem is the versions of SC Mobile In Realease Preview is 2024.2.5

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