Maximize Upsell and Cross-Sell Opportunities with AI-Powered Product Recommendations | Q & A

Here is the list of the questions sent out during the webinar and the answers that were provided.

I saw an "Upsell Items" button on the sales order. How is that different than Intelligent Recommendations?

This is a different feature for CRM related to Upsell Preferences. There is a different way/method items are identified using this feature. In SuiteCommerce, it is related to the current features on Upsell Items and Related Items.

More information about this is available in

Can you refine recommendation scenarios based on item availability?

In SuiteCommerce, item availability behavior could be based on item quantity and whether or not items could be added to the cart (e.g. Allow back-order, or disable back-order). As Intelligent Recommendation can depend on whether the items are in the current cart of the user, if the items are unavailable to get added to the cart, recommendations for that items won't show.