Discussions
SuiteWorld is the largest annual gathering of the NetSuite community! It will be held in Las Vegas on October 6-9, 2025. Our customers and partners look forward to SuiteWorld every year as a place to hear the latest from NetSuite, get hands-on learning, and connect with each other. Register now!
Saturday, August 9, 8:00 PM PT to 9:00 PM PT
Saturday, August 16, 8:00 PM PT to 9:00 PM PT
During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Incorrect Exchange Rates
This notice applies to customers who have the Currency Exchange Rate Integration feature enabled in your NetSuite account, and you have configured your account to receive exchange rates from HSBC, one of our data providers.
What Has Changed
Due to an issue with HSBC, your NetSuite account received incorrect exchange rates for one or both of the following currency pairs on one or more dates between December 2, 2024, and February 4, 2025 (inclusive):
- US Dollar (USD) to Argentine peso (ARS)
- Argentine peso (ARS) to US Dollar (USD)
Recommended Actions
To ensure accuracy, we suggest that you review exchange rate-related processes in your NetSuite account. You should review processes involving exchange rates between December 2, 2024, and February 4, 2025 (inclusive), including the following:
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the most out of their NetSuite journey. Click here for more details.