Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
New to NetSuite | How to disable Grab in Case records?
If you're just getting started with NetSuite's Case Management features, you might have noticed the Grab button on case records. This button allows support agents to manually take ownership of a case from the queue. While it can be useful in some setups, many organizations prefer to disable it to support automated workflows and fairer case distribution.
Here’s why disabling the Grab button might be the right choice for your team—and how you can do it in just a few clicks.
Ensure Fair Workload Distribution
- Letting agents grab tickets can lead to cherry-picking—where they choose easy or preferred cases and avoid difficult ones.
🌟Q1 2026 Community Choice Nominations: Recognize a member who made a difference in our community!
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator