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NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
New to NetSuite | How to disable Grab in Case records?
If you're just getting started with NetSuite's Case Management features, you might have noticed the Grab button on case records. This button allows support agents to manually take ownership of a case from the queue. While it can be useful in some setups, many organizations prefer to disable it to support automated workflows and fairer case distribution.
Here’s why disabling the Grab button might be the right choice for your team—and how you can do it in just a few clicks.
Ensure Fair Workload Distribution
- Letting agents grab tickets can lead to cherry-picking—where they choose easy or preferred cases and avoid difficult ones.
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator
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