Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
${access.passwordSetupURL} tag doesn't use our domain which is confusing customers
The System Template for the User Access Email uses a tag which creates a link for the receiver to create their passwords. This is the ${access.passwordSetupURL} tag, which creates a NetSuite URL. Not a URL using our store domain.
This creates a couple of problems.
- It is confusing for customers as it looks like they are creating a password on a website they aren't familiar with. In today's hacking climate, the last thing we want to do is create uncertainty in one of their first interactions with us. They have no idea why they are on netsuite.com creating a password for raglady.com.
0