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NSC | Attachment Preview Not Rendering in NetSuite using Chrome

edited Aug 4, 2025 3:54PM in Account Administration

A situation may occur where file attachments in NetSuite do not display in the preview pop-up window. No error message is shown, but the preview fails to load. Despite this, the same file can still be downloaded and viewed locally without issue.

Given that the user has already cleared the browser’s cookies and cache but the issue persists, please follow the steps below to enable PDF viewing in Chrome.

1. On the user’s computer, open Chrome.

2. At the top right, click More. Settings.

3. Click Privacy and security. Site Settings.

4. Click Additional content settings. PDF documents.

5. Select Open PDFs in Chrome

🌟Q2 2026 Community Choice Nominations: Recognize a member who made a difference in our community!

🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator

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Michelle Jabanes | NetSuite Support Community Administrator
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