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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
NSC | Custom Field: Display the Date and Time a Phone Call Record Was Created
By default, NetSuite Phone Call records do not display the date and time they were created, which can hinder tracking efforts. However, this limitation can be addressed by adding a custom field to capture the creation timestamp.
To do this you can follow steps below:
1. Navigate to Customization > List, Records, & Fields > CRM Fields > New
2. Label: Enter <preferred field name>
3. Type: Select Free-form Text
4. Store Value: Remove Checkmark/ Uncheck
5. Click Applies To
6. Phone Call: Enter Checkmark
7. Click Display
8. Subtab: Select Main
9. Click Validation & Defaulting
10. Formula: Enter Checkmark
11. Default Value: Enter TO_CHAR({createddate}, 'MM/DD/YYYY HH:MI AM')
12. Click Save
Alex Joves | Ask An Expert Live
Ask An Expert Live (AAEL) – An interactive program where Top Contributors share NetSuite expertise, answer your questions, and connect directly with the community. Designed to be informative and engaging, AAEL strengthens collaboration within the NetSuite Support Community. Click here to know more.