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NSC | Custom Field: Display the Date and Time a Phone Call Record Was Created
By default, NetSuite Phone Call records do not display the date and time they were created, which can hinder tracking efforts. However, this limitation can be addressed by adding a custom field to capture the creation timestamp.
To do this you can follow steps below:
1. Navigate to Customization > List, Records, & Fields > CRM Fields > New
2. Label: Enter <preferred field name>
3. Type: Select Free-form Text
4. Store Value: Remove Checkmark/ Uncheck
5. Click Applies To
6. Phone Call: Enter Checkmark
7. Click Display
8. Subtab: Select Main
9. Click Validation & Defaulting
10. Formula: Enter Checkmark
11. Default Value: Enter TO_CHAR({createddate}, 'MM/DD/YYYY HH:MI AM')
12. Click Save
Alex Joves | Ask An Expert Live
Ask An Expert Live (AAEL) – An interactive program where Top Contributors share NetSuite expertise, answer your questions, and connect directly with the community. Designed to be informative and engaging, AAEL strengthens collaboration within the NetSuite Support Community. Click here to know more.