NSC | Workflow: Preventing Email Blocking by Adding Unique Identifiers to Subjects

Sometimes, recipient domains block transactional emails with identical subject lines, treating them as spam. To address this issue, you need to update the Workflow Send Email action by adding a unique identifier to the email subject. 

To do this you can follow steps below: 
 
1. Navigate to Customization > Workflow > Workflows > New 

2. Preferred Workflow: Click Edit

3. Select State

4. Select Actions > New Action

5. Select Send Email

6. Parameters:

Content:

Custom: Enter Checkmark

Subject: Enter {tranid}

Note:
Insert the {tranid} within the original subject to be used as a unique identifier.

7. Click Save

Note:
{tranid} pertains to the Transaction Number.
For other fields that can be included on the Subject, refer to