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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NSC | How to Add Help Text to a Custom Record
Suppose you’ve created a custom record type—like “Project Briefs”—but users are having trouble locating them quickly. Instead of navigating through menus, you can add the custom record type to the global search in NetSuite. This lets users pull up records instantly using a simple keyword, improving accessibility and streamlining navigation across the account.
Navigate to Customization > Lists, Records, & Fields > Record Types
Edit the custom record type > Check Include in Global Search.
Click Save.
@Red Velasco-Oracle | Suite Builder Guru |🦖T-Rex
👑 Call for Nominations: NetSuite Support Community Choice of the Quarter – Q1 2026
Recognize a member who made a difference in our community!
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