Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Some of our customers pay their invoices online. However, we don't receive notifications?
Oftentimes, our customers pay their invoices online. It's great except when the customer does pay their invoices online, we don't know about it. There are no notifications, and we're just waiting to hear from the customer when they're actually going to pay.
There were multiple instances where the customer paid weeks in advance. We only knew about it because the customer had called and asked where their package was.
This should never happen, but it does. All. The. Time.
How do we receive notification that the customer paid their invoices online so that we can ship their packages on time?
0