Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Average order value for new customers
We are working on some metrics. We are looking to get the average order value over a time period for new and existing customers. We are struggling with what to use in the saved search to indicate we only want new or existing customers.
What criteria would we use in order to have one saved search that shows AOV for new customers over the time period and returning customers over the same time period on a different saved search? We have not been able to determine what field would work to filter on.
We realize there is a canned report for new customers that can be used. That requires some manual work. It has to be exported to csv so the average order value can be calculated. We could then take our total sales over the period and subtract the amount from this new customer report, but that will not allow us to get the average order value, as we would have no idea how many orders were placed by existing customers.