Hi everyone,
We recently encountered an issue where a custom field on the Item page seemed to disappear a few seconds after the page loaded but this occurred only for one specific user and role. Other users with the same role did not experience the problem, and the field displayed correctly under different roles.
Solution
The custom field wasn’t actually disappearing it was shifting to the far right side of the screen after the page finished loading. When zooming out, the field became visible again, confirming it was a layout issue rather than a visibility setting.
We resolved this by enabling the “Unrolled View” on the Item page, which stabilized the layout and kept the field in place. Here’s how to apply this fix:
- Open the Item record.
- Navigate to the relevant subtab (where the custom field is located).
- Scroll all the way to the right side of the page.
- Click the box icon with an upward arrow (Unroll View).
- In the popup that appears, click Leave to refresh the page.
After this, the layout collapses to show only one subtab at a time, and the custom field stays in place without shifting off-screen.
Hope this helps anyone else encountering layout issues on the Item page.
Thank You.
