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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

APAC, EMEA and NA Live Chat Support

edited Oct 13, 2025 8:22PM in Announcements

We are excited to present the Limited Release of Live Chat. We understand that customer expectations have evolved and there is need for real-time support. This can help you get instant assistance with the convenience of being able to multitask while chatting with our support reps.

Live Chat is available for NOAM and select APAC Premium and Premium Plus customers for now. You must be an Authorized Contact of your account to have the option for Live Chat support.

Live Chat availability for EMEA customers is targeted to be available by 2026. Stay tuned for more updates.

Here are the available support hours per region.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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