New to NetSuite | Lists Permission > Phone Calls Permission

As part of our ongoing New to NetSuite series, we’ve previously explored the New to NetSuite | Permissions and delved into the New to NetSuite | Permissions > List.

In this article, we will focus on one specific and powerful permission within this category: Phone Calls

What does the "Phone Calls" permission do?

Access to Phone Call Records: It allows users to view, create, edit, and manage phone call records within NetSuite.

Logging Interactions: Users can log details about phone conversations with customers, leads, prospects, vendors, or other contacts.

Task Management: Phone calls in NetSuite are treated as a type of activity or task, so this permission also lets users assign, track, and complete phone call tasks.