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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Action Required: Update Email Domain Settings to Include Correct DNS and 24-hour Test Window

edited Aug 14, 2025 1:05PM in Announcements

This notice is intended for customers who have email domains in your NetSuite account with an invalid DNS configuration. This issue is preventing NetSuite from migrating your email domain to our new email provider. To ensure uninterrupted email delivery from your domain, please update your domain’s DNS configuration by September 9, 2025. If you don't set up or correct your DNS configuration, by September 9, 2025, your email will be sent from a generic NetSuite domain (system@sent-via.netsuite.com) instead of your own email domain.

What Is Changing?

NetSuite is migrating to a new email provider. To ensure seamless migration, DNS configuration of all your email domains must be correct. This change is targeted for deployment on

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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