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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Legacy Technology Removal: SOAP Web services
Oracle NetSuite has scheduled the gradual removal of SOAP web services from the product as part of ongoing efforts to provide modern integration channels. This notice applies to customers with the SOAP web services feature enabled in one of your production NetSuite accounts.
Why Are We Removing SOAP?
- Exposed objects: SOAP does not support the latest business features and new records have not been made available to SOAP for a couple of years.
- Outdated Technology Stack: SOAP does not support modern architecture standards like the most up to date metadata architecture, SuiteAnalytics Workbooks and SuiteScript 2.x Analytics APIs.
- Legacy Authentication:
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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