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End of NetSuite Support for DigiCert G1

edited Nov 10, 2025 2:17PM in Announcements

This notice is intended for customers who are using the Email Case Capture feature in NetSuite, and you may also be using a third-party email resender or a customized resender solution.

The NetSuite support for the DigiCert G1 certificate is ending and will switch to support the DigiCert G2 certificate. In April 2026, Mozilla and Google Chrome will stop trusting the DigiCert G1 certificate. You may be using an email resender in your email infrastructure. On December 9, 2025, NetSuite will start using the DigiCert G2 certificate. You must ensure that your email resender has the DigiCert G2 certificate in the trust store. If the trust store does not contain the DigiCert G2 certificate, your email resender may stop sending email to NetSuite.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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