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Watch Claude orchestrate with Gmail and NetSuite for end-to-end customer support assistance

edited Dec 9, 2025 7:55PM in Announcements

Watch Claude orchestrate with Gmail and NetSuite for end-to-end customer support assistance as it reads emails, looks for information within NetSuite, and even drafts an email to send back to a customer. At SuiteWorld 2025, we also announced the new Customer Success AI Services, a tiered consulting offering that helps customers assess AI readiness and unlock the value of NetSuite's native AI features. The three tiers include: AI Foundations, AI Expand, and AI Lead.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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