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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Upcoming Changes to Your NetSuite Sandbox Account

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This notice applies to customers with Additional Refresh licenses purchased for NetSuite Sandboxes.

You are receiving this notification because you currently have a NetSuite sandbox account, and an upcoming enhancement to sandbox refreshes will affect this account.

What’s Changing?

As of March 6, 2026, NetSuite sandbox refresh limits will change from one refresh per month to unlimited refreshes. If you previously added an additional refresh license, no action is needed—it will be excluded in your next renewal by default.

Recommended Action

No action is needed. Unlimited sandbox refreshes will be enabled automatically in your NetSuite sandbox account on March 6. Simply refresh as needed.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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