Hi! A client overpaid an invoice 2x. I issued cash refunds in NetSuite. I am trying to figure out why my client shows a balance of -$520 when I issued client refunds for that amount and deposited them. They are tied to the client's account. The deposit and the refund and the original payment. But why does the client still show that they have a negative balance instead of $0 since they were already given all the overcharged funds back? help!
