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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Saved Search Formula Tip: Create Clickable Phone Number Links with tel:
In this article, we will discuss how to create clickable phone number links in NetSuite Saved Searches using the tel: hyperlinks.
This tip is especially useful for support teams, sales representatives, and customer service users who frequently call customers directly from search results.
Solution: Using Formula (HTML) Field
By using a Formula (HTML) field in a Saved Search, you can turn phone numbers into clickable links that automatically launch the user’s default phone or calling application.
Instead of copying and pasting numbers manually, users can simply click the phone number directly from the search results.
Example Formulas:
- Formula 1: '<a href="tel:' || {phone} || '">Call Customer</a>'
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