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NSC | Error Thrown When Replying to System Generated Emails

in Account Administration

Use Case: 
 
Users without NetSuite access may receive the following error when replying to System Generated Emails: 

Message Not Delivered. Your message couldn't be delivered to system@sent-via.netsuite.com because the remote server is misconfigured. 
The response from the remote server was: 550 5.7.1 relaying denied 

This occurs when the Employee record associated with the System Generated Email does not have a valid email address assigned. 

Adding a correct email address to the Employee record resolves the issue and allows replies to process successfully. 

How It Works: 

  1. Log in using the Administrator role 
  2. Navigate to Lists > Employees > Employees 
  3. Locate the affected 

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