Use Case:
Users may notice that Workflow-generated emails display field IDs such as:
{custbody_xxx}
instead of the actual field values.
This commonly occurs when HTML tags are mistakenly inserted inside the curly braces of the field reference.
How It Works:
- Navigate to Customization > Workflow > Workflows
- Locate the necessary Workflow and click Edit
- Double-click the State where the appropriate Send Email action is configured
- Click the name of the appropriate Send Email action
- Under Body:
- Click Formatted Edit Mode
6. Locate the incorrect field reference containing HTML tags
Example:
{<span>custbody_xxx</span>}
Remove the incorrectly inserted HTML tags
Example:
{custbody_xxx}
7. Click Save
This will allow the Workflow email to display the actual field values instead of the field IDs.
