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NSC | Why a Workflow Transition never occurs

Scenario

A workflow appears to run correctly, but it never moves to the next state.

Common symptoms include:

  • The workflow remains stuck in the same state.
  • Transition arrows never activate.
  • Actions tied to the next state never execute.
  • Workflow history shows the workflow initiating successfully but never progressing.

This is a common SuiteFlow issue caused by transition conditions, execution timing, or conflicting customization logic.

Solution

Review the workflow transition configuration carefully to determine why the transition conditions are not being met.

Common causes include:

  1. Transition Conditions are never True
    • Review the transition condition logic carefully.
    • Common issues include:
      • Incorrect field values

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