The new specialised licences are a positive step, but they need include all permissions essential to the role. As heavy users of Field Service Management, many of our projects include Cases, CRM tasks, and field service assets—yet cases are not currently included in the Specialized User: Project Manager licence. This appears to be an oversight that hopefully can be addessed quickly by NetSuite.
Our Project Managers do depend heavily on Case functionality, as it is closely integrated with project delivery. To ensure these licences truly meet real-world needs, it’s important they include the necessary permissions.
I’ve raised this as an enhancement request on SuiteIdeas: “Specialized User Project Manager > Add Case Permissions.” I’d greatly appreciate your support—please take a moment to vote and help drive this improvement. See the link below (which hopefully works)
https://nlcorp.app.netsuite.com/app/site/hosting/scriptlet.nl?script=847&deploy=1&whence=#
Thank you for your support.
