Hi -
Every time our internal staff edits a customer record for a customer who has access to the customer portal, the Access Password field is getting overwritten with the internal user's/staff members password. Then when the staff clicks Save, we are getting the New Passwords Don't Match error message and it will not let us save the record.
What they system is doing is putting the staff member's NetSuite password into the customer's password field, so the password now in NS does not match the customer's customer portal.
We know the work-around to fix the problem (see below), but my question is…how do we get this to stop happening? It happened a couple of years ago, but stopped…now we need it to be fixed again.
Please help!
Toni
WORK-ROUND, our staff has to check the box Manually Assign or Change Password, then delete the password that is in the password field, then they can save the customer record.
