This notice is intended for Customers with the Payment Automation SuiteApp installed.
You are receiving this notice because the Payment Automation SuiteApp is installed in your account.
As previously communicated, NetSuite Payment Automation Cloud Service with HSBC ends on December 31, 2026.
What’s Changing?
NetSuite Payment Automation Cloud Service with HSBC ends on December 31, 2026. After December 31, 2026, you will no longer be able to initiate payments, withdraw funds, or deposit funds into HSBC accounts.
To ensure there are no outstanding transactions or payments due as we approach the end-of-service date, HSBC requests you to cease initiating new Virtual Card, ACH, and Check transactions by October 31, 2026.
HSBC established the October 31, 2026 date to:
- Allow sufficient time for transactions to process and clear before the end-of-service date.
- Reduce the risk of outstanding transactions remaining open when HSBC closes the associated accounts.
- Enable final billing and Virtual Card statements to be issued and settled before the end-of-service date.
If your account remains inactive for an extended period, it may be closed or have its credit limit reduced before December 31, 2026. Any such action is subject to notice and the terms of the applicable agreements.
Recommended Action
To continue using a NetSuite payment automation solution, begin transitioning to Intelligent Payment Automation. This SuiteApp is available at no cost. For more information, see:
To prepare for the end-of-service:
- Stop initiating new Virtual Card, ACH, and Check transactions by October 31, 2026.
- Complete your transition to an alternative payment solution before December 31, 2026.
If you need assistance or more information, contact NetSuite Customer Support.
