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How many open cases do you have?
I am wondering what other people are experiencing in regards to open cases.
We went live in April and have started 113 cases of which 42 are still open. It would be a lot more but for two issues. First the queues are long (but have been getting shorter) and, cases never get acted on if you open them on line, you have to call in anyway.
Basically I have no faith now that open cases are getting looked at. Is it on me to call in to follow up on them? With even 10 cases to follow up on I'd have the tech person on the phone for an hour at least.
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