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I Am Trying To Cancel And No One Will Call Me Back

edited Dec 4, 2019 2:09PM in General 13 comments

I'm at a loss on how I close my account?   I opened a support ticket over 3 weeks ago and was told I had to talk to my account manager.   I left numerous emails and voicemails to my account manager with no return call.  This week I escalated it to the manager of my account manager and I still have not had a returned call.

This is very disappointing from Netsuite, how do I close my account?

I have not used it in over 1 year!  I switched to Salesforce CRM and Deltek for accounting.  If I dont hear anything by next week I will simply cancel the credit card they are using for charging,  I bet I hear from someone then.

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