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HELP! Too much information is lost in support to ever fix the problems!

edited Dec 4, 2019 2:09PM in General 3 comments

I've noticed that I will often get emails from NetSuite about a new defect or enhancement, and I won't recognize it as being a problem that I'm having with the system.  Only after a lot digging can I correlate it with the original case I submitted to get help with missing or incorrect functionality.  The result is that my issue will never be addressed, and the enhancement voting system will never work.  The problems seem to stem from a lack of facility with the english language in NetSuite's support staff as well as an overriding drive to simply finish dealing

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