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Phone System IVR not capturing/passing the account number

edited Dec 4, 2019 2:08PM in General 2 comments

I've noticed for the last week that the Support Phone system IVR is asking for the account number, but then I am again asked this information once I get to speak with a tech.

Redundancy is just a pet peeve of mine, why ask to enter this info on the phone if the person is going to ask it too?  Sounds like something is broken.

Also, I call in all the time and my contact information has never changed.

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