Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
NetSuite Support - Growing Pains?
I am empathetic to people who work in customer support. My eldest son works in customer support for a large web hosting company in Manhattan. It's tough for him to juggle 2 or 3 customers at a time and while keeping up with the latest product enhancements and features. As new team members join his group, he's training them. It's a thankless job!
When I attended SuiteWorld 2018, we were told that NetSuite is growing rapidly. I want to say it was something like 47%. That's amazing. And lots of new NetSuite subscribers means lots of new support cases. So how should we as customers expect NetSuite to manage that growth and keep us happy. It's a tough situation.
0