Hello experts:

I would appreciate some advice on this.
We currently have our system setup so that if someone sends in an email, a case is automatically created. Its very simple.

Now, we are thinking about adding a new product and are thinking that we need case creation process specific to that product. In other words, we would like netsuite to monitor a new email address, and if anyone sends email to this new email address, a case is created and is automatically flagged as a new product case.

Now I have worked on this, and I have created a new "Case Territory" such that if the inbound email matches the new email address for the product, then it will automatically assign it to a support rep.