Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Defect 13903 - Item options appearing twice for matrix items
Since our upgrade to 2008.1, every matrixed item in our web catalog has doubled up on the Item Options on the drilled-down item screen- for us that is Color, size, etc.
The first instance of each option works in every case, but if only the second instance is chosen, and a selection is made there, adding the item to the cart throws an Unavailable Options error. Here's an example, but every matrixed item in our catalog is like this:
http://www.totiro-usa.com/Catalog/Head-Guards/TOP-TEN-Avantgarde-Head-Guard
Miravit Zapico has issued case #702992 which refers to "Defect 13903- Item options appearing twice for matrix items" but there is no indication in my ticket how severe this problem is or what to expect or do about it. Obviously, this is a v2008.1 bug. There is at this point no workaround to prevent this behavior, which is a major inhibitor to sales, makes our site look incompetently administered, and is creating a firestorm for me personally.