Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!

We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.

View Your 2025 Community Recap

Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!

2010.2 - Major Issues on Day 1

edited Dec 13, 2019 11:40PM in General 21 comments

Good morning,

Here is an outline of the major issues we have encountered with this update. Perhaps someone has seen these issues and has a workaround, or can benefit by our proposed work arounds.

Also, this can serve as a record of how, yet again as with every update, our ability to collect money and perform basic tasks in our process have been either broken or take 3x as long.

1. Cant Process Credit Cards, and attempting to do so loses all CC data - The Largest Issue.  Case #:1219345 Defect#: 180480.
Credit card exists in customer record. We pull up the customers invoice, and in the credit card select field, select the available credit card number. This number used to read: XXXX-XXXX-XXXX-1234. It now reads a string of code: VISA - 515c8360ca9ab8372y7823rr387h3r782hr73. This is our clue it will not process correctly. When we continue with this process, it REMOVES the credit card from the customer record, and we are then forced to call the customer to reacquire this information. Additionally, the payment fails. We process thousands of dollars in credit cards per day, and are now at a stand still while

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders