megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Pop Quizzes! #1 #2 | #3 | #4 | #5 You only have until tomorrow, April 17 , 2026, 5:00PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Need Immediate Assistance Regarding UPS Claim/Declared Value

edited Nov 25, 2019 10:51AM in Accounting / ERP 17 comments

I need immediate assistance if possible.

We had to file a UPS claim for a damaged item that was received by a customer today.

The value is $340.00, which I declared when fulfilling this shipment.

However, the value field now shows as empty, as if I never filled it in!

Therefore, I can now only be reimbursed $100.00 for this damaged item, because UPS did not receive information when scanning the item that any value was declared! 

Actual replacement value is $200.00.

UPS told me if I could prove I declared the value, they will honor the $200.00 replacement cost.

How can I prove or find it in NetSuite that I did indeed declare this value?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders