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How to handle a re-shipment for an already fulfilled order? i.e. exchange, damaged
Hi all,
I was wondering how we process a re-shipment of something when the original shipment was either exchanged or damaged in transit. I don't know of a way to get a fulfillment request to our warehouse without issuing a totally new Sales Order (which would have new accounting associated with it = a new sale). How do you all deal with this kind of case?
Also, does the Netsuite Sales Order form allow the keeping track of exchanges/damages and such? or do we just have to jot it down in the Messages portion.
Another concern then is, how does that affect Sales Reports? The original order was for a Medium, but the customer ended up returning it for a Large. If I were to pull up a report showing size distribution (i.e. a pie chart showing the best selling size for a particular style), would it base that information on the original sales order, or would it take into account that the Medium was exchanged for a large?