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Calculate Shipping not always working

edited Nov 25, 2019 10:48AM in Accounting / ERP 6 comments

We don't have a web store, but we do have NetSuite linked with FedEx and use Calculate Shipping to give customers a quote on shipping costs.  It has worked almost flawlessly until just recently.  Now sometimes when you click on the Calculate Shipping button, it comes up with $0.00 for shipping cost.  It doesn't matter which FedEx service you select, it stays at $0.00.  Even if you try again 24 hours later, still the same.  I can enter another order with exact same items and ship-to address, and that one will calculate successfully, but the one that initially calculated $0.00

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