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Who's responsible for Custom's paperwork?

edited Nov 25, 2019 10:45AM in Accounting / ERP 3 comments

Here's the scenario:

I ship an order to a customer via UPS-Ground. The customer then drives it across the border and Custom's is requiring paperwork on the items. Who's responsible for creating the paperwork? I believe the customer is responsible. However they aren't going to know how to fill out the paperwork so they will then have to call us and request it.

When I ship internationally, I create the paperwork. But in this scenario, I'm shipping UPS-Ground to a customer.

I appreciate any insight.

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