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Silver Phone Support

edited Nov 22, 2019 10:34AM in CRM 13 comments

Hello,

New to this board.  Every day this week I have called silver support and waited no less than 1 hour and 15 minutes for a support specialist.  This morning I called at 6:10 PST to try to beat the apparent rush and now I just get a "the system has already been shut down" message and get disconnected.  Is this what I should expect from Netsuite?

Thanks,
KS

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