megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Question about support policies

edited Nov 22, 2019 10:32AM in CRM 25 comments

Hello,

I have observed the following behaviour when submitting cases (I'll even cite an example here where I think support is doing a great job of being responsive).  I posted a question on the NG yesterday about expense report permissions and also submitted on online case.  In yet another very pleasing indication that someone may be paying attention to support at NS, I received a response in about 8 hours:

Dear Jon,
Thank you for your email. In the customized role, is "Restrict Time and Expenses" checked or unchecked? If it is unchecked, please run a quick test whereby you checkmark this box, save, and log back in as teh custom A/P Clerk. Is the A/P Clerk Employee set as a Supervisor or Approver of any employees on their Employee record?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders