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Multiple Levels for Territories...

edited Nov 22, 2019 10:31AM in CRM 2 comments

I was wondering if anyone knew how to set up multiple levels for support territories.  I am currently setting up rules and territories to automate support cases to support reps.  I've also created a saved search that allows someone to inactivate people when they are on vacation, busy in meetings, sick, etc.  When these people are inactivated they immediately disappear from the territory so that the cases are distributed to other reps in the territory.  I was hoping to make multiple levels or tiers so that I can have one support rep in a territory and then when he/she is

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