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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

billing time on open cases

edited Nov 22, 2019 10:31AM in CRM 3 comments

does anyone know if this has changed recently - i believe that, previously, time logged on open cases would not be billed when you did a 'invoice billable customers' run. currently, time on open cases does get billed

this is a pain - it means that cases can show up on separate monthly billing runs, causing confusion to customers...

anyone have any insights or workarounds?

thanks
ben

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