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How to detect subscription status (email newsletters)?

edited Nov 22, 2019 10:27AM in CRM 9 comments

Hello,

I am setting up NetSuite for email newsletters. How does one distinguish the records that are subscribed from those that are not?

My contact group is based on a Saved Search. The Saved Search allows me to select "Campaign Response Fields..." and then "Subscription". I then select the appropriate Subscription Group. Unfortunaltely, this gives me an empty result, eventhough for some contacts the corresponding subscription group is definately checked. I guess this is not the way to go.

My approach is to create a Custom Field with two values: subscribe and unsubscribe. The online form operates on this field and the Save Search looks at this field.

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