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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Escalation messages ARE NOT private, contrary to Help Guide
All my testing in our sandbox demonstrates the only "private" messages the customer can't view are those messages entered in the Reply text area and marked "internal only."
To reproduce:
1. Open a case record (in sandbox)
2. Go to Escalate tab and set Escalatee to anyone but yourself
3. Enter escalation message. I enter a message like "this is an escalation message to [escalatee]" to make it easy to keep track of what I'm seeing.
4. Save case.
[INDENT]You'll receive an email that was "originally to" the escalatee and you'll see the message you entered both in the main part of the email and in the following message history.
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