Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Best Way to Merge Duplicates: Set Newest Record as Master? Or Disaster?
What's the best rule to follow when merging duplicates? (I read all of the relevant Netsuite help documentation)
Consider 2 records with web access:
[LIST]
[*]1st we need to check that they have access to the SAME website (if you have the multi-site module)
[*]2nd we need to make sure the most recently modified/accessed record's password passes into the newly merged record!
[/LIST]
In that case, I'd need to "merge duplicates into record with most recent activity".
Previously, we've followed this set of rules to merge duplicates:
[LIST]
[*]Select Master on the record that is older / more complete.
[*]Select Duplicate on the new record
0