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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Possible to assign online case form AND external case form?
I want by default for the customer center to use an online case form. However, I want one special customer center role to use an external case form.
It appears that if I setup the online case form in the Support Preferences [External] that regardless whether I assign the special customer center role to a external case form, it still opens the online case form.
Is it possible to have the online case form the default for customer center support cases and still allow a particular role to use an external case form?
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