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Sending samples to a LEAD w/out changing stage to Customer

edited Nov 22, 2019 10:25AM in CRM 6 comments

We are launching a new division that will require sending product samples to leads.  I would like to do this with a Sales Order and then have it run through our regular fulfillment workflow.  However the problem is that when you enter a sales order against a Lead it will convert it to a Customer.

It's desirable to send the samples through a sales order from the lead so you have a record of it, but the fact that it changes it to a customer breaks the lead>customer workflow.

I see two possible alternative methods, both of far inferior for us:

Steve Klett | Senior Developer
NetValue Technology

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