Discussions
Our service partner for bank feeds integration in U.S. and Canada will undergo four (4) hours of planned maintenance on April 13 - 14, 2025.
Please be advised that our authorized Account Information Service Provider for the NetSuite Bank Feeds SuiteApp will undergo approximately four hours planned outage. Standard maintenance will take place to perform a database upgrade.
The schedule of the planned outage is on Sunday, 13 April 2025, from 11:00 p.m. Pacific Daylight Time (UTC – 7) to 3:00 a.m. Pacific Daylight Time (UTC – 7), Monday, 14 April 2025.
During the maintenance window, all connections and import requests to your financial institutions in the United States and Canada through the Bank Feeds SuiteApp will be unavailable. If you try to connect a new U.S. or Canada financial institution to NetSuite or manually initiate an import request, you will receive an error message.
To view the most recent bank feeds maintenance schedule, see Bank Feeds SuiteApp Maintenance Schedule, SuiteAnswers ID 94347.
Auto Reply E-Mails...
I am trying to add a feature to our auto-response e-mails coming from our support group.
What I am looking to do is have trouble shooting videos populate into the auto response e-mails based off of key words (Tag's) that may be in the senders original e-mail. So I am looking to see if Netsuite or any additional plug-ins can scrub the text in the e-mail. From the key words (Tag's) we have set up, net suite will know to apply certain videos based off of the keywords (Tag's) we have found in the senders e-mail.
Example:
A client sends an e-mail to our support inbox. The issue has to do with the user being locked out of our software. Net Suite will recognize the keywords "Locked Out" and know to include videos we have created to walk users through unlocking their account.